Job Description:

Kutumbh Care, a leading company in the Information Technology & Information Technology Enabled Services sector(Broadband Sales), is seeking a dedicated Technician - Electrical to join our dynamic Customer Support department. This role is based in the vibrant city of Delhi, India. The ideal candidate will be responsible for providing exceptional technical support and services to our clients, ensuring their electrical systems function seamlessly with our IT solutions.

Job Details:

- Preference will be given to male candidates for this position

- Monthly Salary range: ₹ 20000 - ₹ 22000

Please note, salary figure should be taken from total figure that is calculated.

Job Responsibilities:

-Convincing customers to purchase broadband connection

- Educating about advantages of installing & subscribing to den broadband

-Visit household, retailers across designated area & look for potential customers to convince them for purchasing broadband

- Responsible for developing leads of the prospective customers & approach them

-To be up to date on company products & its features launched from time to time

- Conduct routine maintenance and testing on commercial and domestic electrical systems, and ensure installations are to manufacturer standards, including in fire alarms and security systems.

- Rewire faulty electrical systems, such as lighting, heating systems, and alarms.

- Work closely with other team members and departments to develop and improve customer support strategies and processes.

Job Requirements:

- At least 2 years of experience in Broadband Sales and it's installation, preferably in a customer support role within the IT sector.

- Graduate/Undergraduate both are suitable

- Proven ability to diagnose and rectify electrical problems, perform maintenance, and install electrical components and systems.

- Strong understanding of electrical health and safety regulations.

- Excellent customer service skills and the ability to handle complex queries and issues.

- Ability to work independently with minimal supervision and as part of a team.

- Good practical skills to work with hand and power tools.

- Strong communication and interpersonal skills, with an emphasis on providing quality customer experiences.

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