Job Description

The Technical Support Executive – Non-Voice is responsible for providing exceptional customer service and technical support to clients via non-voice channels such as email and chat. The role requires a strong understanding of technical issues and the ability to troubleshoot and resolve customer inquiries efficiently. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to work independently in a work-from-home environment. This position offers a night shift schedule and requires immediate joining. Candidates should be prepared to handle multiple tasks and provide timely solutions to enhance customer satisfaction.

Job Details

Title: Technical Support Executive – Non-Voice
Occupation Type: Clerks: Contact Centre Information
Number of Vacancies: 200
Nature of Work: work from home
Location: New Delhi
Work Shift: night shift
Candidate Joining Time Frame: Immediately
Salary: ₹42,000
Job Benefits: Overtime, Paid Leaves, Bonus, Insurance

Roles and Responsibilities

Provide technical support and assistance to customers via email and chat.
Troubleshoot and resolve customer inquiries and technical issues promptly.
Maintain a high level of customer satisfaction by delivering accurate solutions.
Document and track customer interactions and resolutions.
Collaborate with team members to improve support processes and customer experience.

Selection Criteria

Accepted Candidate Age: 21 - 35
Gender: Any
Assets Required for Job: Internet Connection, Smartphone, Own Laptop
Work Experience: 1 year - 10 years
English Requirement: good English
Minimum Education: 12th pass
Candidate Physical Fitness Required: Yes
Accepted Candidate Locations: any
Candidate Social Category: open to all
KYC Verification: Required
Police Verification: Required
Drug Test Clearance: Required

About Hiring Organisation

Organisation Name: GM GROUP
Location: Karnataka, 2nd Block

Contact Details

Job Poster: RAJEEV KARTHIKEYAN

Disclaimer

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