Job Description

The Customer Care Executive (Call Centre) plays a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about products and services. This role requires effective communication skills, patience, and a customer-centric approach. The executive will handle incoming calls, manage customer accounts, and ensure a high level of service quality. The position demands adaptability to rotational shifts and the ability to work in a dynamic environment. The executive will collaborate with team members to meet customer needs and contribute to the organization's success.

Job Details

Title: Customer Care Executive (Call Centre)
Occupation Type: Salespersons: Contact Centre
Number of Vacancies: 1
Nature of Work: work from office
Location: New Delhi
Work Shift: rotational shift
Candidate Joining Time Frame: Immediately
Salary: ₹33,000 - ₹36,000
Job Benefits: Others

Roles and Responsibilities

Handle customer inquiries and complaints via phone.
Provide accurate information about products and services.
Resolve customer issues promptly and efficiently.
Maintain customer records and update account information.
Collaborate with team members to improve customer service.
Adhere to company policies and procedures.

Selection Criteria

Accepted Candidate Age: 30 - 35
Gender: Any
Work Experience: 1 year 2 months - 5 years 2 months
English Requirement: fluency must
Minimum Education: graduate
Minimum Education Stream: Arts
Certifications Required: Skill India
Candidate Physical Fitness Required: Yes
Physical Fitness: No Hearing Impairment, 6/6 Vision with Spectacles, Open to Physical Activity
Accepted Candidate Locations: any
Candidate Social Category: open to all
KYC Verification: Required
Police Verification: Required
Drug Test Clearance: Required

About Hiring Organisation

Organisation Name: Himanta Job Consultancy
Location: Delhi, Uttam Nagar

Contact Details

Job Poster: Himanta Job Consultancy

Disclaimer

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