Job Description

The Customer Care Executive (Call Centre) plays a crucial role in providing excellent service to customers. They handle inquiries, resolve issues, and ensure customer satisfaction through effective communication. This position requires a proactive approach to problem-solving and a commitment to maintaining a positive customer experience. The role involves working in a dynamic call centre environment with rotational shifts. The successful candidate will demonstrate strong interpersonal skills, fluency in English, and the ability to work under pressure. This position offers a rewarding opportunity to contribute to a team dedicated to customer service excellence.

Job Details

Title: Customer Care Executive (Call Centre)
Occupation Type: Salespersons: Contact Centre
Number of Vacancies: 50
Nature of Work: Work from office
Location: Bengaluru
Work Shift: Rotational shift
Hiring Drive Duration (Months): 50
Candidate Joining Time Frame: Immediately
Salary: ₹15,000 - ₹26,000
Job Benefits: Insurance, Paid Leaves, Bonus, Shift Allowance

Roles and Responsibilities

The Customer Care Executive is responsible for answering customer calls, addressing their queries, and resolving complaints. They maintain accurate records of customer interactions and transactions. The role requires the ability to handle a high volume of calls efficiently while providing excellent customer service. Executives must stay informed about company products and services to assist customers effectively. They must also escalate issues to the appropriate departments when necessary.

Selection Criteria

Accepted Candidate Age: 18 - 33
Gender: Any
Work Experience: Fresher - 6 years 6 months
English Requirement: Fluency must
Minimum Education: 12th pass
Minimum Academic Score: Any
Candidate Physical Fitness Required: Yes
Accepted Candidate Locations: Any
Candidate Social Category: Open to all
KYC Verification: Required
Police Verification: Required
Drug Test Clearance: Required

About Hiring Organisation

Organisation Name: Skylar Consultancy
Location: Karnataka, Vinayaka Nagar

Contact Details

Job Poster: Rachel Green

Disclaimer

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