Job Description

The Customer Care Executive (Call Centre) is responsible for handling customer inquiries and providing support through various communication channels. This role involves understanding customer needs, resolving issues, and ensuring a high level of customer satisfaction. The executive will work from home, managing calls and emails in a rotational shift environment. The ideal candidate should possess excellent communication skills, patience, and the ability to handle challenging situations with professionalism. The position requires a proactive approach to problem-solving and a commitment to delivering exceptional service. This role is suitable for individuals who thrive in a fast-paced, customer-focused setting and are eager to contribute to the success of the organization.

Job Details

Title: Customer Care Executive (Call Centre)
Occupation Type: Salespersons: Contact Centre
Number of Vacancies: 10
Nature of Work: work from home
Location: Pune
Work Shift: rotational shift
Candidate Joining Time Frame: Immediately
Salary: ₹7,000 - ₹10,000
Job Benefits: Bonus, Insurance, Pension, Shift Allowance

Roles and Responsibilities

Handle inbound and outbound customer calls with professionalism.
Resolve customer queries and complaints efficiently.
Maintain accurate records of customer interactions.
Provide information about products and services.
Collaborate with team members to improve customer service.
Meet performance targets and quality standards.

Selection Criteria

Accepted Candidate Age: 18 - 55
Gender: Any
Assets Required for Job: Internet Connection, Smartphone, Own Laptop, Others
Work Experience: 1 year 5 months - 2 years 6 months
English Requirement: thoda english
Minimum Education: 12th pass
Minimum Education Stream: Humanities or Arts or Non Technical
Certifications Required: Skill India
Candidate Physical Fitness Required: Yes
Accepted Candidate Locations: any
Candidate Social Category: open to all
KYC Verification: Required
Police Verification: Required
Drug Test Clearance: Required

About Hiring Organisation

Organisation Name: Vahan Technologies India Private Limited
Location: Karnataka, Bangalore

Contact Details

Job Poster: Ankita Roy

Disclaimer

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